Return & Refund Policy

 

 

STANDARD ONLINE RETURN POLICY

We want you to be completely satisfied with your order. If for any reason you are not, we will gladly issue a full refund, exchange or merchandise credit for items returned within 14 days. But please contact to us first for your return.

 

ATT: RETURNS

QueenandCollection Pty Ltd
Parcel Locker ; 10218 33846

 

 

For items returned within 10 days, we will offer an exchange or merchandise credit. Every return must be accompanied by a sales receipt and unaltered, unworn and in saleable condition. Items received after 10 days will not be accepted for return or exchange. All personalised items, including custom and engravable pieces, as well as designs from the Queen and Collection, are considered final sale and may not be returned or exchanged at any time

After you have shipped back your return, please allow 2-3 weeks for its processing.  All refunds will be issued to the original form of payment with the exception of cash purchases, which will be refunded by company check. Please note used merchandise will not be accepted for refund or exchange unless defective. Some exclusions may apply.

 

PLEASE NOTE – There is NO exchange or refund on sale items. All purchases on sale items are final. 

 

WARRANTY

All Q&C items come with a 6 month warranty against manufacturing issues. All products that are deemed to be faulty, as the result of a manufacturing error, will be repaired or replaced at no cost. The warranty does not include mishandling.

 

Repairs for accidental damage such as broken chain, lost charms or lost earring components will incur a repair fee. 

 

If you believe you have received a faulty item, or your jewellery has been damaged, please email info@queenandcollection.com.au to discuss. 

Please note, return shipping, taxes and duty costs will be the responsibility of the customer.